Shipping Policy

Author: Release time: 2026-07-29 16:08:29 View number: 67

his Shipping Policy outlines the shipping, processing, delivery, and international logistics terms for all jewelry orders placed on our website. By completing a purchase, you agree to the shipping terms stated below. This policy is supplementary to our Terms of Service and Return Policy.

1. Order Processing Time

All orders require1–3 business days of processing time before shipment. Processing includes quality inspection, packaging, order verification, and logistics arrangement. Customized, engraved, or made-to-order items require 3–7 business days of processing time due to handmade production.

Processing time does not include weekends, public holidays, or unexpected operational delays. We reserve the right to slightly adjust the processing schedule during peak sale seasons.

2. Shipping & Delivery Time

We provide international shipping services to most countries and regions worldwide. Estimated delivery times are as follows:

United States / Canada: 7–15 business days
Europe / Australia: 10–20 business days
Other international regions: 15–25 business days

All delivery times areestimated and not guaranteed. Actual transit time depends on airline logistics, customs clearance, and local courier efficiency.

3. Shipping Fees

Shipping fees are calculated based on your destination, package weight, and shipping method. The exact shipping cost will be displayed at checkout before payment. We may offer free shipping promotions from time to time according to ongoing store activities.

4. Customs, Duties & Import Taxes

All international orders may be subject to customs duties, import taxes, or local processing fees imposed by the destination country. Customers are fully responsible for all applicable customs fees, taxes, and related charges. Our store does not cover any import duties or customs clearance costs.

Packages may be inspected by local customs authorities. We are not liable for delivery delays, holds, or returns caused by customs procedures.

5. Shipping Tracking

Once your order ships, you will receive a confirmation email with a valid tracking number and tracking link. Please allow 2–4 business days for the tracking information to update on the logistics system. If your tracking status stops updating for a long time, please contact our customer service for assistance.

6. Lost or Damaged Packages

Please inspect your package immediately upon delivery. If your order arrives damaged, defective, or incomplete, please contact us within 48 hours with unboxing photos and video evidence for verification.

For packages confirmed lost by the courier, we will offer a reshipment or refund solution based on order verification. We do not compensate for lost packages marked as “delivered” by the logistics system due to customer-provided incorrect addresses.

7. Address Responsibility

Customers are responsible for entering the correct and complete shipping address, including zip code, contact information, and detailed delivery information. We are not responsible for missing packages, wrong delivery, or return-to-sender issues caused by incorrect address information provided by the customer.

8. Policy Revision

We reserve the right to modify or update this Shipping Policy at any time without prior notice. Changes take effect immediately once posted on our official website. Continued use of our service constitutes acceptance of the updated policy.