Return Policy
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Release time: 2026-07-29 15:54:13
View number: 48
Return Policy
Effective Date: 2026
This Return Policy applies to all jewelry products purchased from our store. By placing an order and completing a purchase, you acknowledge and agree to the return, exchange, and refund rules stated below. This policy works in conjunction with our Terms of Service. If you do not agree with the following terms, please do not complete your purchase.
1. Eligible Return Items
Only standard, non-customized, non-engraved retail jewelry items are eligible for return or exchange. To qualify for a return or exchange, items must meet all of the following requirements: unused, unwashed, no scratches, no tarnish, no deformation, intact stones and accessories, and returned with all original packaging, tags, and certificates within the valid return period.
We allow returns and exchanges within 14 calendar days from the date of delivery confirmation. Customers must initiate a return request via official customer service channels within the time limit. Late requests will not be accepted.
2. Non-Returnable & Non-Exchangeable Items
The following categories of items are final sale and cannot be returned, exchanged, or refunded under any circumstances:
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All customized, personalized, engraved, and made-to-order jewelry
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Clearance items, discounted promotional items, flash sale products, and free gifts
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Items with obvious signs of wear, use, collision damage, man-made scratches, or oxidation caused by daily wear
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Items damaged by improper maintenance, contact with perfume, cosmetics, sweat, water, or chemical substances
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Items with lost original packaging, tags, accessories, or authenticity certificates
3. Return Procedure
First, contact our customer service team to submit a return application and provide relevant order information and product condition photos. We will review your request within 2–3 business days. Once approved, we will provide you with official return instructions and return address.
Do not return items without prior approval. Unauthorized returns will be rejected and will not be processed for refunds. Customers are responsible for all return shipping fees. Original shipping fees are non-refundable.
4. Refund Processing
After we receive and inspect the returned items to confirm they meet return standards, we will initiate the refund process within 5–7 business days. The refund will be credited to your original payment method.
Please note that the arrival time of the refund depends on the processing speed of your payment platform and bank. We are not responsible for any delays caused by third-party financial institutions.
5. Defective & Wrong Item Handling
If you receive defective products, damaged items, or incorrect items due to our shipping error, please contact customer service within 48 hours after delivery with photos and video proof. We will verify the situation and provide free replacement, exchange, or full refund solutions accordingly. In this case, our store will bear the corresponding shipping costs.
Minor color difference and tiny detail deviation caused by shooting light and screen display do not belong to product defects and are not supported for free return or replacement.
6. Policy Update Right
We reserve the right to update and adjust this Return Policy at any time without prior notice. The latest version will be posted on our official website and take effect immediately. Continued consumption after policy updates is deemed as acceptance of the latest terms.
7. Contact Information
For any return and exchange inquiries, please contact our customer service team:
Email: lamiisoo@outlook.com